Returns & Refunds

We strive to provide high-quality products that meet and exceed your expectations. Please take a moment to review our Returns & Refunds Policy:

  1. All Sales Are Final: We want to ensure a seamless shopping experience for all our customers, both online and in person. Therefore, please note that all sales are final. This includes purchases made through our website and those made at events. We appreciate your understanding in this matter.

  2. Quality Control Assurance: Every hat and product from Rebelvis undergoes rigorous quality control measures before being shipped or displayed for sale at events. This ensures that you receive only the finest craftsmanship and materials.

  3. Reporting Damage: In the rare event that you receive a product with major manufacturing defects affecting its appearance, shape, or function, please notify us promptly. We require clear pictures showcasing the reported damage to assess the situation accurately. Issues not notified within one week of purchase will be considered wear and tear or personal damage by the customer.

  4. Major Manufacturing Defects: Our team will thoroughly evaluate the reported damage to determine if it is indeed a major manufacturing defect. Such defects significantly impact the appearance, shape, or use of the purchased product.

  5. Replacement Policy: If your item is deemed to have major manufacturing defects, we may offer a replacement. This is subject to our discretion and the assessment of the reported damage.

  6. Exclusions: Please note that minor issues or damage caused by shipping and handling are not considered major manufacturing defects. As such, they are not eligible for replacement or refund.

  7. No Refunds: We regret to inform you that we do not offer refunds under any circumstances. We appreciate your understanding in this matter.

  8. Contact Us: If you believe you have received a product with major manufacturing defects, please contact our customer service team at [email protected] with clear pictures of the reported damage.

By making a purchase with Rebelvis, you acknowledge and agree to abide by our Returns & Refunds Policy outlined above. If you have any questions or concerns regarding this policy, please do not hesitate to contact us. Thank you for your support and understanding.